Refund policy

Our promise
We want you (and your cat!) to be happy with your purchase. If something is not right, contact us within 7 days of receiving your order and we will do our best to make it right.

You can request a refund or exchange if:
The item arrives damaged or defective.
The wrong item was sent.
The item is missing parts.

To start a return:
Email us through our Contact page within 7 days of delivery.
Include your order number, a photo of the item, and a short description of the issue.
We will review your request and reply within 1-2 business days.

Refund and return conditions
Items must be unused and in their original packaging (unless damaged in transit).
Return shipping costs are covered by us if the issue is our fault (damaged, wrong item, or defect).
For change-of-mind returns, the customer covers return shipping costs.
Refunds are issued to the original payment method within 3-7 business days after we receive and inspect the returned item.

Non-returnable items
Items that have been used or washed.
Items damaged by misuse.
Perishable goods and opened consumables.
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